Start with a defined job
Give the resource a clear responsibility, queue, window or project workstream.
Extend your operations team with technical resources for monitoring, alert response, infrastructure administration and escalation.
Give recurring monitoring, alert triage, backup review, patching and routine infrastructure work to fractional NOC capacity — and keep your senior engineers focused on engineering and clients.
Support can include alert acknowledgement, initial investigation, runbook-driven remediation, escalation and documentation.
Add technical capacity for Windows servers, virtualization, networking, firewalls, VPNs, backups and related infrastructure tasks.
Use documented procedures, escalation paths and change controls so additional engineering capacity fits into your existing service model.
Review alerts and operational events according to defined procedures.
Perform first-level diagnosis and approved remediation.
Move complex incidents to the appropriate engineering level with context.
Yes. NOC support can be combined with the after-hours service model.
Yes. Existing SOPs and runbooks can be incorporated into the delivery process.
Yes. Infrastructure support can be paired with dedicated project engineering.
Move recurring monitoring, alert triage, backup review, patching and routine infrastructure work to fractional NOC capacity so senior engineers can focus on engineering and clients.
Fractional capacity lets you solve the operational problem in front of you while keeping the staffing decision proportional to the workload.
Give the resource a clear responsibility, queue, window or project workstream.
Track what is completed, escalated and still outstanding.
Add hours or broaden responsibility when the workload proves the need.
Bring us the workload, the gap or the project. We’ll help you determine the right support model.
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